01 · Resident heat consumption analysis and communications Behind every meter, there's a person paying a bill.
Social housing providers own heat networks and house many of the residents who pay the bill. We help operators see what is happening behind every door, so each resident gets a bill that is fair and that they can understand.
Five things we do at resident level, quietly, with the operator, for the resident.
Outlier identification
The heaviest 5% of consumers, the unexplained spikes, the meters that quietly read zero for six weeks. We help you find the outliers in your portfolio and triage them: a leak, a broken heat interface unit (HIU), an open window, an empty property, or simply high use. Each outlier becomes a specific, actionable conversation rather than a line in a complaint log.
Consumption analytics and reporting
Monthly and quarterly consumption reporting at the property and portfolio level. Trend lines, the spread of consumption across homes, year-on-year comparison. The aim is to give your housing officers and asset team a picture they can act on.
Resident communications
High-consumer letters that don't sound like collections notices. Bill explainers that actually explain. Heat network onboarding packs for new tenants. We draft the templates, you keep them, and the next round goes out without us.
Energy-use training programmes
Practical, plain-English guidance for residents on how their heating system actually works, where the controls are, and what they can change to reduce their bill and their carbon footprint. It can be delivered together with your tenant engagement team. Not a leaflet, more a programme.
Complaints triage with data
“My bill is too high” is hard to answer without consumption data behind it. We help your customer-facing team get to the right answer quickly: the meter is faulty, the property is underheated, the tariff is wrong, or the consumption is high and here is why. The aim is faster resolution and less escalation.
Resident-level work can lead here next.
Got a portfolio with consumption issues?
A short paragraph on the network and the specific problem helps us come back with something useful.
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