02 · Heat network billing assurance and tariff reviews Bill correctly. Review tariffs honestly. Don't sour the relationship in the process.

Are your residents being billed correctly? Are the standing charges right? Are the unit rates being applied to the right consumption? We sample, we reconcile, and we give you a percentage answer rather than a hopeful one. Where it isn't right, we tell you exactly which accounts and exactly why.

Energy in versus energy billed. Heat into the network from the energy centre, against heat charged out at residents' meters. The gap is your unbilled energy. Sometimes it is heat loss, sometimes a meter problem, sometimes a billing error. We help you work out which is which and recover what is recoverable.

Whether you review tariffs every six months or every twelve, we support the full review: fuel costs in, operating costs in, planned investment in, energy out, and a tariff out the other end that the operator can defend to its board, its regulator and its residents. The output is a tariff letter, a workings sheet and a summary that survives scrutiny.

Where is the bad debt actually coming from? A handful of accounts, a single tower, a group of customers on one tariff? We help you separate hardship from collectable debt, and design recovery approaches that avoid both needless complaints and write-offs that should have been collected.

Automatic meter reading (AMR), manual reads and bills based on estimates can sit side by side in one estate. We help your team build a routine for working through the list of exceptions, the readings that fail checks, each month so it stops growing.