Behind every meter, there's a person paying a bill.
Most of the heat networks we work on are run by social housing providers. Their residents aren't customers in the disposable sense, they're tenants, often on tight budgets, paying for warmth they don't always understand. Helping operators see what's happening behind every door is the most direct route to a fairer bill, a quieter network, and fewer complaints.
Five things we do at resident level, quietly, with the operator, for the resident.
The heaviest 5% of consumers, the unexplained spikes, the meters that quietly read zero for six weeks. We help you find the outliers in your portfolio and triage them, leak, broken HIU, open window, unoccupied, or just genuine high use. Each outlier becomes a specific, actionable conversation rather than a line in a complaint log.
Monthly and quarterly consumption reporting at the property and portfolio level. Trend lines, distribution curves, year-on-year comparison. The aim is to give your housing officers and asset team a picture they can act on, not a 200-page deck they can't.
High-consumer letters that don't sound like collections notices. Bill explainers that actually explain. Heat network onboarding packs for new tenants. We draft the templates, you keep them, and the next round goes out without us.
Practical, plain-English guidance for residents on how their heating system actually works, where the controls are, and what they can change to reduce their bill. Co-deliverable with your tenant engagement team. Not a leaflet, more a programme.
"My bill is too high" is hard to answer without consumption data behind it. We help your customer-facing team get to the right answer quickly, the meter is faulty, the property is underheated, the tariff is wrong, or the consumption is genuinely high and here's why. Faster resolution, less escalation.
Resident-level work usually leads here next.
Got a portfolio with consumption issues?
A short paragraph on the network and the specific problem helps us come back with something useful.
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